Customer Service

Please call us toll-free at 1-800-866-6884 from 8 am - 6:30 pm Eastern.
We will be glad to answer your questions and assist you with our products.




Billing and Payment

All orders are accepted on a basis of credit card payment terms at the time the order is placed. Master Card, Visa, and American Express are accepted. For all orders, applicable local sales tax will be added to the order total after the order is submitted.




Shipping

Smileshop.com does not ship outside the United States. All orders will be shipped United Parcel Service (UPS) unless otherwise specified. All prices are FOB Origin. Shipping to Hawaii, Puerto Rico and any other U.S. Territory may be subject to additional charges.




Returns

All returns must receive a RETURN MATERIALS AUTHORIZATION (RMA) number from the DENTSPLY Raintree Essix Customer Service Department prior to shipment. This RMA number must be clearly noted on the outside of the shipping carton. If products are shipped without an RMA, the customer will be charged a $25.00 (US dollars) processing fee.


1. All products returned for credit or exchange must be of current design in the original, unopened, sealed package and in saleable condition. Damaged, opened, outdated, obsolete, used, "demo" products, or products and parts purchased more than 90 days prior of invoice date, are not returnable for credit or exchange.

2. A copy of the original invoice must accompany all product returns for credit or exchange. Consumables must have corresponding lot and expiration dates.

3. Any credit applied will be based on original invoice price.

4. No discontinued products will be accepted for return.

5. Return Authorization and credit will not be issued for overstock/inventory relief.

6. Subject to the above, products can be returned within 30 days of invoice date for full credit. Products returned after 30 days are subject to a minimum 20% restocking charge. Products will not be accepted for return credit or exchange beyond 90 days from the original invoice date. Merchandise that is part of a promotion combining full price items and free items is not returnable for credit or exchange. Free item must be of equal or lesser value.

7. Final approval for replacement or credit is at the sole discretion of DENTSPLY Raintree Essix.

8. Transportation charges both ways must be paid by customer on products returned for credit or exchange, regardless of the warranty period.




Terms and Conditions

We upgrade the quality and design of our products on a continuing basis, and because of this, we reserve the right to improve, modify, or discontinue products at any time, or to change specifications, terms, conditions, or prices without notice.